How do we redesign our services?

Here, a service development officer and a clinician share their views on respiratory service redesign. They describe the challenges and barriers they face in seeing each other’s perspectives, such as data management, organisational culture and systems-based KPIs.

Speakers:

• Kathryn Lewer, Service Development Officer for Southampton City CCG.
• Binita Kane, Consultant in Respiratory Medicine at University Hospital of South Manchester.